Terms of sale and returns

1. General conditions

Tallowmar.ee is an e-shop managed by Tallowmar OÜ, through which handmade body care products are sold. All prices are in euros and include VAT. Tallowmar OÜ reserves the right to change prices, product range and conditions without notice.

2. Ordering and payment

Orders can be placed via the website by adding the desired products to the shopping cart. The currently supported payment method is secure bank link (via Montonio). The order is considered confirmed after payment. Confirmation and invoice will be sent automatically by e-mail.

3. Delivery and Delivery

Products will be shipped within 1-3 business days after order confirmation. Delivery takes place within Estonia through the following service providers:

• Omniva

• DPD

• Unisend

Delivery time within Estonia is usually 1-4 working days. If desired, it is also possible to send Latvia, Lithuania and Finland, the exact price and delivery time depends on the destination country and the selected service provider.

4. Returns and Exchanges

According to the Obligations Act, the consumer has the right to return the ordered products within 14 days of receiving the goods. The product to be returned must be unused and in original packaging.

To return, write to me at mailto:info@tallowmar.ee and note:

• Order number

• Reason for return (if desired)

• Name and contact information

The return cost is covered by the buyer, unless the product was defective or sent in error.

5. Submission of Claims

Claims can be made within 14 days of receiving the product. In case of defects, please send an e-mail to mailto:info@tallowmar.ee, adding:

• Order number

• A picture of the product

• A brief description of the problem

6. Privacy and data protection

All customer personal data is processed in accordance with the General Data Protection Regulation (GDPR). You can find more information about privacy conditions separately here.