{"id":1470,"date":"2025-06-04T08:14:54","date_gmt":"2025-06-04T08:14:54","guid":{"rendered":"https:\/\/tallowmar.ee\/?page_id=1470"},"modified":"2025-10-31T06:18:42","modified_gmt":"2025-10-31T06:18:42","slug":"muugi-ja-tagastustingimused","status":"publish","type":"page","link":"https:\/\/tallowmar.ee\/en\/muugi-ja-tagastustingimused\/","title":{"rendered":"Terms of sale and returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1470\" class=\"elementor elementor-1470\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43f5f39f e-flex e-con-boxed e-con e-parent\" data-id=\"43f5f39f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28be18fa elementor-widget elementor-widget-text-editor\" data-id=\"28be18fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"283\" data-end=\"318\"><strong data-start=\"286\" data-end=\"318\">Terms of sale and returns<\/strong><\/h2>\n<h3 data-start=\"320\" data-end=\"340\">1. General conditions<\/h3>\n<p data-start=\"341\" data-end=\"598\">Tallowmar.ee is an e-shop managed by Tallowmar O\u00dc, through which handmade body care products are sold. All prices are in euros and include VAT. Tallowmar O\u00dc reserves the right to change prices, product range and conditions without notice.<\/p>\n<h3 data-start=\"600\" data-end=\"628\">2. Ordering and payment<\/h3>\n<p data-start=\"629\" data-end=\"889\">Orders can be placed via the website by adding the desired products to the shopping cart. The currently supported payment method is secure <strong data-start=\"742\" data-end=\"755\">bank link<\/strong> (via Montonio). The order is considered confirmed after payment. Confirmation and invoice will be sent automatically by e-mail.<\/p>\n<h3 data-start=\"891\" data-end=\"924\">3. Delivery and Delivery<\/h3>\n<p data-start=\"925\" data-end=\"1062\">Products will be shipped within 1-3 business days after order confirmation. Delivery takes place within Estonia through the following service providers:<\/p>\n<ul data-start=\"1063\" data-end=\"1099\">\n<li data-start=\"1063\" data-end=\"1075\">\n<p data-start=\"1065\" data-end=\"1075\"><strong data-start=\"1065\" data-end=\"1075\">Omniva<\/strong><\/p>\n<\/li>\n<li data-start=\"1076\" data-end=\"1085\">\n<p data-start=\"1078\" data-end=\"1085\"><strong data-start=\"1078\" data-end=\"1085\">DPD<\/strong><\/p>\n<\/li>\n<li data-start=\"1086\" data-end=\"1099\">\n<p data-start=\"1088\" data-end=\"1099\"><strong data-start=\"1088\" data-end=\"1099\">Unisend<\/strong><\/p>\n<\/li>\n<li data-start=\"1086\" data-end=\"1099\">\n<p data-start=\"1088\" data-end=\"1099\"><strong data-start=\"1088\" data-end=\"1099\">Itella SmartPost<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1101\" data-end=\"1286\">Tarneaeg Eesti-siseselt on tavaliselt 1\u20134 t\u00f6\u00f6p\u00e4eva. Pakid saab tellida ka\u00a0\u00a0<span data-start=\"1187\" data-end=\"1212\"><b>L\u00e4ti, Leedu, Soome ja Rootsi <\/b>pakiautomaatidesse v\u00f5i postkonorisse<\/span>, the exact price and delivery time depends on the destination country and the selected service provider.<\/p>\n<h3 data-start=\"1288\" data-end=\"1325\">4. Returns and Exchanges<\/h3>\n<p data-start=\"1025\" data-end=\"1424\">Tarbijal on \u00f5igus lepingust taganeda <strong data-start=\"1099\" data-end=\"1111\">14 days<\/strong> jooksul alates kauba k\u00e4ttesaamisest. Tagastatav toode peab olema <strong data-start=\"1177\" data-end=\"1191\">unused<\/strong> and <strong data-start=\"1195\" data-end=\"1216\">in original packaging<\/strong>.<br data-start=\"1217\" data-end=\"1220\" \/><strong data-start=\"1220\" data-end=\"1231\">Note:<\/strong> for health and hygiene reasons <strong data-start=\"1265\" data-end=\"1294\">ei kohaldu taganemis\u00f5igus<\/strong> kosmeetikatoodetele, kui nende pakend on <strong data-start=\"1336\" data-end=\"1371\">p\u00e4rast kohaletoimetamist avatud<\/strong> ja toodet ei ole seet\u00f5ttu v\u00f5imalik uuesti turustada.<\/p>\n<p data-start=\"1426\" data-end=\"1490\"><strong data-start=\"1426\" data-end=\"1447\">How to return?<\/strong><br data-start=\"1447\" data-end=\"1450\" \/>Write\u00a0<strong data-start=\"1458\" data-end=\"1479\"><a href=\"mailto:info@tallowmar.ee\" target=\"_blank\" rel=\"noopener\">info@tallowmar.ee<\/a><a rel=\"noopener\" data-start=\"1460\" data-end=\"1477\">\u00a0<\/a><\/strong>ja lisa:<\/p>\n<ul data-start=\"1491\" data-end=\"1578\">\n<li data-start=\"1491\" data-end=\"1511\">\n<p data-start=\"1493\" data-end=\"1511\">tellimuse number<\/p>\n<\/li>\n<li data-start=\"1512\" data-end=\"1549\">\n<p data-start=\"1514\" data-end=\"1549\">tagastamise p\u00f5hjus (soovi korral)<\/p>\n<\/li>\n<li data-start=\"1550\" data-end=\"1578\">\n<p data-start=\"1552\" data-end=\"1578\">sinu nimi ja kontaktandmed<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1580\" data-end=\"1683\"><strong data-start=\"2728\" data-end=\"2739\">Vahetus<\/strong><br data-start=\"2739\" data-end=\"2742\" \/>Soovi korral vahetan toote sama mudeli teise variandi vastu, kui see on laos. Vahetuse postikulu katab klient, v.a. minupoolse vea korral.<\/p>\n<p data-start=\"1580\" data-end=\"1683\"><strong data-start=\"1580\" data-end=\"1589\">Kulud<\/strong><\/p>\n<p data-start=\"1326\" data-end=\"1509\"><span style=\"font-style: inherit; font-weight: inherit;\">Tagastamise kulu katab ostja, <\/span><strong style=\"font-style: inherit;\" data-start=\"1622\" data-end=\"1630\">v.a.<\/strong><span style=\"font-style: inherit; font-weight: inherit;\"> juhul, kui toode oli defektne v\u00f5i saadeti ekslikult.<\/span><span style=\"font-style: inherit; font-weight: inherit;\">.<\/span><\/p>\n<h3 data-start=\"1763\" data-end=\"1794\">5. Submission of Claims<\/h3>\n<p data-start=\"1795\" data-end=\"1939\">Claims can be made within 14 days of receiving the product. In case of defects, please send an e-mail to <a href=\"mailto:info@tallowmar.ee\"><strong data-start=\"1908\" data-end=\"1929\">info@tallowmar.ee<\/strong>,<\/a> adding:<\/p>\n<ul data-start=\"1940\" data-end=\"2000\">\n<li data-start=\"1940\" data-end=\"1958\">\n<p data-start=\"1942\" data-end=\"1958\">Order number<\/p>\n<\/li>\n<li data-start=\"1959\" data-end=\"1974\">\n<p data-start=\"1961\" data-end=\"1974\">A picture of the product<\/p>\n<\/li>\n<li data-start=\"1975\" data-end=\"2000\">\n<p data-start=\"1977\" data-end=\"2000\">A brief description of the problem<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2002\" data-end=\"2034\">6. Privacy and data protection<\/h3>\n<p data-start=\"2035\" data-end=\"2188\">All customer personal data is processed in accordance with the General Data Protection Regulation (GDPR). You can find more information about privacy conditions separately <a href=\"https:\/\/tallowmar.ee\/en\/privaatsustingimused\/\">here<\/a>.<\/p>\n<p data-start=\"2035\" data-end=\"2188\">\u00a0<\/p>\n<h3 data-start=\"2035\" data-end=\"2188\">FAQ<\/h3>\n<p data-start=\"4055\" data-end=\"4198\"><strong data-start=\"4055\" data-end=\"4093\">Kuidas tagastada Tallowmari toode?<\/strong><br data-start=\"4093\" data-end=\"4096\" \/>Write <a href=\"mailto:info@tallowmar.ee\"><span style=\"color: #000000;\"><span style=\"color: #0000ff;\">info@tallowmar.ee<\/span><\/span><\/a>, lisa tellimuse number ja p\u00f5hjus. Saadan juhised ja tagastus\u00adaadressi.<\/p>\n<p data-start=\"4200\" data-end=\"4345\"><strong data-start=\"4200\" data-end=\"4255\">Kas avatud seep v\u00f5i kehahooldustoode on tagastatav?<\/strong><br data-start=\"4255\" data-end=\"4258\" \/>Avatud h\u00fcgieenitooteid ei saa tagastada, v.a. tootmisdefekti v\u00f5i mittevastavuse korral.<\/p>\n<p data-start=\"4347\" data-end=\"4454\"><strong data-start=\"4347\" data-end=\"4375\">Millal saan raha tagasi?<\/strong><br data-start=\"4375\" data-end=\"4378\" \/>Raha kannan tagasi 14 p\u00e4eva jooksul alates tagastatud kauba k\u00e4ttesaamisest.<\/p>\n<p data-start=\"4456\" data-end=\"4591\"><strong data-start=\"4456\" data-end=\"4493\">Kuhu p\u00f6\u00f6rduda, kui tekib vaidlus?<\/strong><br data-start=\"4493\" data-end=\"4496\" \/>V\u00f5id p\u00f6\u00f6rduda<a href=\"https:\/\/ttja.ee\/tarbijavaidluste-komisjon\"><span style=\"color: #0000ff;\"> TTJA tarbijavaidluste komisjoni<\/span> <\/a>or<a href=\"https:\/\/consumer.ee\/esita-kaebus\/vaidluste-veebipohine-lahendamine\/\"> <span style=\"color: #0000ff;\">EL ODR<\/span><\/a> platvormi poole.<\/p>\n<p data-start=\"4456\" data-end=\"4591\">Kui kokkulepet ei s\u00fcnni, v\u00f5ib tarbija p\u00f6\u00f6rduda <strong data-start=\"861\" data-end=\"896\">TTJA tarbijavaidluste komisjoni<\/strong> poole (link \u00fclal). Piiri\u00fcleste vaidluste korral vaata ELi <strong data-start=\"955\" data-end=\"975\">Consumer Redress<\/strong> lehte v\u00f5i p\u00f6\u00f6rdu <strong data-start=\"993\" data-end=\"1006\">ECC Eesti<\/strong> poole.<\/p>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u00fcgi- ja tagastustingimused 1. \u00dcldtingimused Tallowmar.ee on Tallowmar O\u00dc hallatav e-pood, mille kaudu m\u00fc\u00fcakse k\u00e4sitsi valmistatud kehahooldustooteid. K\u00f5ik hinnad on [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1470","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/tallowmar.ee\/en\/wp-json\/wp\/v2\/pages\/1470","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tallowmar.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tallowmar.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tallowmar.ee\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tallowmar.ee\/en\/wp-json\/wp\/v2\/comments?post=1470"}],"version-history":[{"count":5,"href":"https:\/\/tallowmar.ee\/en\/wp-json\/wp\/v2\/pages\/1470\/revisions"}],"predecessor-version":[{"id":2269,"href":"https:\/\/tallowmar.ee\/en\/wp-json\/wp\/v2\/pages\/1470\/revisions\/2269"}],"wp:attachment":[{"href":"https:\/\/tallowmar.ee\/en\/wp-json\/wp\/v2\/media?parent=1470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}